Overview: VMware vRealize™ Operations™ delivers intelligent operations management across physical, virtual, and cloud infrastructures—from VMware vSphere® and Hyper-V to Amazon Web Services. It correlates data from applications to storage in a unified, easy-touse management tool that provides control over performance, capacity, and configuration, with predictive analytics driving proactive action, and policy-based automation. Key Benefits • Proactive identification and remediation of emerging performance, capacity, and configuration issues • Comprehensive visibility across applications and infrastructure in a single console • Automated capacity optimization and planning • Enforcement of standards for continuous compliance • Open and extensible platform that leverages existing investments, with third-party management packs for Microsoft, SAP, and more Automated operations management for virtual and cloud infrastructure. About VMware vRealize Operations Traditional operations management systems do not meet the requirements of today's virtual and cloud infrastructures. They make IT too reactive because they lack the intelligence to aggregate, correlate, and analyze metrics across applications and infrastructure stacks. VRealize Operations is built on a scale-out, resilient platform designed to deliver intelligent operational insights to simplify and automate management of applications and infrastructure across virtual, physical and cloud environments—from vSphere to Hyper-V, Amazon Web Services (AWS), and more. With vRealize Operations, IT organizations of all sizes can improve performance, avoid business disruption, and become more efficient with comprehensive visibility across applications and infrastructure in one place.

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VRealize Operations delivers • Intelligent operations – Self-learning tools, predictive analytics, and Smart Alerts about application and infrastructure health enable proactive identification and remediation of emerging performance, capacity, and configuration issues. • Policy-based automation – Out-of-the-box and customizable policies for critical IT operations are associated with Smart Alerts, guided remediation, and compliance standards to deliver recommendations, or trigger actions, that optimize performance and capacity and enforce configuration standards. • Unified management – An open and extensible platform, supported by third-party management packs for Microsoft, SAP, and others, provides complete visibility in a single console across applications, storage, and network devices. Support: VMware Basic Support & Subscription Weekday Support for Test, Dev and Non-Critical Deployments • Global, 12x5 access to support • Unlimited number of support requests • Remote Support • Online access to documentation and technical resources, knowledge base, discussion forums • Product updates and upgrades Overview VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.

Slrr Engine Tool Mode. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success. VMware Production Support & Subscription Service Technical Support, 12 Hours/Day, per published Business Hours, Mon. • Global, 24x7 support for Severity 1 issues • Fast response times for critical issues • Unlimited number of support requests • Remote Support • Online access to documentation and technical resources, knowledge base, discussion forums • Product updates and upgrades Overview VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.