If you’re a Windows user, you can’t have missed the fact that Windows 10 is now out. How does the ScanSnap work with it? Whenever a new version of an operating system is released, I put up a post to collect experiences and resources for the ScanSnap. If you’ve made the Windows 10 upgrade, please leave a comment below with how it is working out for you. ScanSnap Windows 10 Compatibility According to Fujitsu, all modern versions of the ScanSnap will be supported. A driver upgrade may be required, but at the time of writing it has not been released yet.

Fujitsu says it’ll hopefully be out “mid-August”. Update: It appears that the driver was released on August 31. See below for updating instructions.

Download the latest drivers for your ScanSnap S1500 to keep your Computer up-to-date. Introduction of FUJITSU Color Image Scanner ScanSnap S1500.

Preparing Your ScanSnap For Windows 10 If you have a ScanSnap iX500, iX100, SV600, S1500/M, S1300/S1300i, or S1100/S1100i the best way to go is to do an online update. To do that: • Right-click on the ScanSnap icon in the Notification Area down in the bottom right. • Go to Help >Online Update • Follow the instructions More Information On ScanSnap And Windows 10 If you want further details, here is the support page for each model: • ScanSnap iX500: Supported. • ScanSnap iX100: Supported. • ScanSnap SV600: Supported. • ScanSnap S1300/S1300i: Supported.

• ScanSnap S1100/S1100i: Supported. • ScanSnap S1500/S1500M: Supported. • ScanSnap S300: Not Supported. • ScanSnap S510: Not Supported. See, although got it to work. Your Experience? So, how is your ScanSnap and related software working on Windows 10?

I’d appreciate it if you left a comment either way. I’ll update this post as new information becomes available.

Fujitsu ScanSnap IX500, I loved it using it with Win 7, but now with Windows 10, and newest SnapScan Manager, I have issues with the SnapScan Manager each time Win 10 updates, and sometimes with other software updates. Normally I do not like to use any of the fancy software that comes with this scanner. I just want to save.jpg images or PDF, and I want them to go direct to the folder I want to save them too.

But after an update to Windows my settings for the folder seems to get all goofed up. Then when I try to save a PDF, I get this message: “The specified destination (Image saving folder) is invalid”. I right-clicked my “SnapScan Manager”, picked “SnapScan Folder Settings”, under the Save tab I have the path to my folder correct, put a year in the File Name Format, which I will add more info to file name in the save window later, hit Apply button, then Save button. Push the button on my scanner to scan, then get that dreaded invalid window. Deleting and re-entering the app sometimes fixes the problem, but sometimes it does not help. Today though, after another Windows update a few days ago, I wanted to use the scanner and there is that dreaded invalid window again. The folder was correct as above.

But looked at all my settings and founld some changes. One I notice was on “left-click” “Profile” settings, my “Standard” option was not picked, instead the checkmark was to “My Folder”, so I checked that back to “Standard”.

Tried to scan, but still got the dreaded invalid message. Then I hunted some more and “right-clicked” the “SnapScan Manager” and then picked “Scan Button Settings”, and under the “Save” tab the path on that went to a drive I have not used since last year???? So, I went back to look under “right-click” “SnapScan Manager” to compare/see if that was the same or not, “SnapScan Folder Settings”, and under the “Save” tab I confirmed there that the path to my folder I picked was still correct. Sooo, obviously there are two save folder options that are not the same in the SnapScan Manager! So, I went back to “right-clicked” the “SnapScan Manager” and then picked “Scan Button Settings”, and under the “Save” tab I changed that to the correct path to match the other section. Then the scanner opened the correct folder to save too, with no invalid window.

This is a strange problem. I was getting the same error message after a window 10 update from last week ( October 2017). I tried everything including making new folders. ScanSnap would not work until I selected the scansnap folder as the location to save files. After I did this and scanned a document, the manager popped up as normal – and the file path showed my normal folder not the scansnap folder that had been saved using the scansnap manager settings.

To save I had to give authorization as an admin- something I have never had to do. I would agree that windows 10 / scansnap manager is not working well. Plus my BitDefender also started to restrict access to folders like never before. I’ve never had a problem with the S1500 which I’ve used for several years.

Spider-man 1967 Rapidshare here. I needed a 2nd scanner so I got the ix500. It’s worked for about 6 months but now I can seem to keep it connected. I got an error saying another user is using it (NO THERE ISN’T!). I’ve shut off the wifi on it, uninstalled and reinstalled the software etc. I’ve run the Support Tool and I either get a “NOT CONNECTED” so I unplug and re-plug in the usb cable and the next time it says “THE DRIVER WAS REMOVED” argh!!! Now I can’t get it to connect (*^$#*+&%$ SCANSNAP!

Note – restart just refers to restarting the service, not Windows itself (at least it worked for me). Right click and restart WIA service, make sure to restart the Scansnap Manager service as well by exiting the tray icon and then manually launching the program again. The icon may take up to a minute to reconnect to your ix500. Excellent fix, simple, no fuss. Daco, is there a drawback to having the log on for WIA set to Local System Account?

Any incompatibilities with other, camera/scanner related programs, such as webcam or AIO printer software? Having wasted mandays due to repeated ‘unable to connect with scansnap due to an error in the program’s operating environment’ and usually with error code ‘(0x80004005)’ over past months with my scansnap s1300′ often with multiple reinstalls and messing around disconnecting and reconnecting cables, happy to report that after my second reinstall this morning ‘IT guys’ recommendation a few days ago (thanks) below worked – so definitely worth a try. I’m now up to well over 20 scansnap software reinstalls since purchasing this s1300i scanner a few years ago and while scanner great when it works, it is definitely the most unreliable time wasting software I have ever come across – buyers beware. Why can’t scansnap produce more reliable software or include trouble shooting instructions that work? My Scansnap ix500 has never worked properly on Windows10 although I have tried to solve the problem on many an occasion. However I have now given up.

It is so slow I have reverted to using my Epson flat be scanner ‘cos it’s quicker than waiting for the ix500 to warm up (maybe) produce menu (maybe) and then probably not produce the file in Organiser anyway. I have read with interest some of the suggestions on this site, but why should a so called quality piece of equipment require such tinkerings? For me, a very frustrating poor piece of equipment that I would not recommend to anyone. We have several ScanSnap ix500 scanners at the office that work beautifully. HOWEVER, I also have one at home, attached to a computer that I share with my wife (each of us having our own account for Windows 10).

I always get the message about the ScanSnap being in use by another user or application!!! It drives me nuts because the only way I can recover it by rebooting the computer. (I have tried all the hints posted online about disconnecting, moving to another USB port, etc. ) Nothing helps but a reboot. I’m pretty sure it attaches to whoever logs in first after a reboot. But it should just work for whichever user is currently active. My wife never even uses it.

I suppose there must be a lock file somewhere?? Try the following steps if your ScanSnap icon in the taskbar does not activate. Unplug the USB cable from the PC 2. Close the lid of your ScanSnap so that it is not active. Restart your computer.

After the desktop loads, connect the USB cable to a completely different USB port on the PC. Even if you have to switch it with another device, please be sure that it is a completely different port. Open the lid of the ScanSnap. This should start the driver installation.

Once it is complete, the ScanSnap icon should show as active so you can start scanning. I do hope this helps a lot of people. If your S1500 stops working all of a sudden, definitely clear your temp file, cookies, and the recycle bin. It looks like every time you scan and rename the document, a copy with the old name is being sent to recycle.

I had 21k worth of documents out there. My scan snap stopped working and would not connect nor would Windows10 recognize its existence. After dumping the temp file and recycle bin, I powered down, unplugged and replugged the S1500 into the CPU and repowered.

Came on fine and is working normally (so far.) Interestingly, this issue manifested itself after last nights latest upgrade came through for Windows-10. I’ve had the same problems I’m reading here and was equally as frustrated, but I’m hoping I found the solution.

I have a ScanSnap ix500 connected hard wire and wifi to a Lenovo Yoga. Got both recently. When I first hooked up the ScanSnap it worked beautifully as soon as I pressed the blue button. I scanned for hours and closed everything up. The next day I opened everything just as I did the day before but no matter how many times I pressed the lighted blue button, it refused to respond. Blinked and went steady with no sound or life inside.

I unplugged the power to both, rebooted, thought it was the order in which I did it so changed the order. I’m not a techie but think all you have to do is open the ScanSnap Manager folder, then, open the ScanSnap Manager folder within the first ScanSnap Manager folder again. When I did that, it miraculously worked. I’m pretty sure I’m going to have to do this every time I want to scan. But, I really like the scanner. Pdf searchable, scan 50 pages double sided.

When I pressed the blue button on my xi500 to scan a paper, the button started flashing and I got an error message that another user or application was using the xi500. This was not the case. I removed the ScanSnap manager thinking that was the problem and it would reinstall. But that did not work.

Should I uninstall ScanSnap and reinstall it? If so, does it reinstall automatically if I unconnect ScanSnap and reconnect it to my comptuter? If it does not reinstall automatically, what do I do? I very much need help with this.

Also, will reinstalling fix the problem with the blue button flashing? Thanks for any help. I currently have a fujitsu scansnap s1500. Ever since the windows 10 update, I have had on a consistent basis problems where it failed to connect. The blue scansnap icon that should be displayed without a crossed-out mark is always deciding to stay that way. This has been my main solution every time this occurs: 1.

Exit scansnap manager from the toolbar 2. Run scansnap support tool 3. ‘recover’ snansnap 4. Select ‘execute’ 5. Disconnect the usb cable from the scanner and plug it back in.

Close out all the windows 6. Reopen scansnap manager.

95% of the time this has worked for me. Other 5% of problems I’ve had and after speaking with a fujitsu tech support, recommended me this. If the first solution fails to work, try disconnecting the usb cable to the desktop. See if there’s any dust accumulation.

If so, clear it out and reconnect the usb cable. Clear out your in the%temp% folder.

In your windows screen, type it into your finder. If there are a lot of items in the folder (in my case it was >1600) it can interfere with the scansnap. Empty your recycle bin, restart computer, and restart scansnap manager. Hopefully these solutions work for you guys. For me, scansnap is consistently deciding not to work on an everyday basis.

This has been a problem since the windows 10 update and the scansnap updates have not alleviated the problem at all. My wife and I both have S1500 scanners that we love dearly. We use them frequently. They worked fine with our identical Precision T5400 workstations running Win7, they continued to work fine after we gingerly upgraded to Windows 10 shortly before the end of the free upgrade period.

Today, they both quit working. I have read through the discussion here and have tried some of the possible fixes including uninstalling and re-installing the snap scan software, etc. All to no avail.

I am not a computer novice. This is getting frustrating. My fall back is to install one of them on a Windows 7 machine here, but that is inconvenient for the way we use them and, besides it galls me. I may try calling Fujitsu support, but their hours are not convenient for a few days. Ugh, just Ugh.

Since I upgraded to Windows 10 I have had nothing but trouble with my Scansnap. With Windows 7 I had no issues whatsoever.

Since I went to Windows 10, I have had communication problems. When I try to get the Scansnap IX500 ready for a scan, I get this pop up message “Make sure that ScanSnap is not being used by another application, and then try again.” I reloaded the Scansnap manager once and got it working, but now it’s back with the same issue.

Seems that there is something that is not compatable with Windows 10 in the Scansnap software. The troubleshooting steps do no good either. I am wasting hours of time trying to get a document scanned that needs to be sent off.

How frustrating. So much for those promises from Microsoft that all your software will work under Windows 10, prompting you to upgrade!

I’m looking at reloading the software again, but that fix did not last the last time I did it. I feel your pain. Until a few weeks my ix500 has been working fine with Windows 10 that I installed last fall. But now I’ve also been getting the “Could not use the ScanSnap.

Make sure that ScanSnap is not being used by another user or application, and then try again” message. Re-installing ScanSnap Manager, which I’ve had to do twice now, seemed to be the only way to make it go away. Well, this afternoon I deleted my Windows temporary files and I was able to scan! I’m not sure if it was coincidence or not, but you might want to try it and see if the problem goes away for you too. Here’s information on how to delete these temporary files.

After installing Windows 10 I am having a problem with duplicate files. I am scanning documents to a folder and they have the same name. When I do this I get a message saying “The destination already has a file named “this”. I then have to click “compare info for both files” then select both versions and it will number the file and add it to the folder.

When I had windows 7 it would automatically be renamed with a number after the file name. Is there a setting in Windows or Scansnap to fix this? I know this is not a huge issue but it has added a step to scanning these forms and it’s kind of a pain when you have hundreds of these to do.

I tried everything on this forum go get my ScanSnap S1500 working after upgrading from Windows 8 to Windows 10 and none of it worked for me. I finally gave up and called Fujitsu support. They were really great. This is what I was asked to do and it worked first time. – Go to Apps & Features and uninstall all ScanSnap products – once uninstalled delete the following folders: C: Program Files (x86) PFU C: Program Files (x86) Common Files PFU C: Users [yourusername] AppData Local PFU – go to Control Panel >All Control Panel Items >User Accounts – Select “Change User Account Settings” – lower the notification bar to ‘never notify’ – go to Control Panel >All Control Panel Items >Administrative Tools – Select “Services” – for the following services make sure that they are a) Status=RUNNING and b) Startup Type=AUTOMATIC a.

DCOM Server Process Launcher b. Network Connections c.

Network Locations Awareness d. Plug and Play e. Remote Access Auto Connection Manager f. Remote Access Connection Manager g. Remote Procedure Call (RPC) h. Shell Hardware Detection i.

Windows Image Acquisition (WIA) Now download the new scansnap manager Once you have saved this file to your desktop: 1. Double click on the downloaded file on your desktop. If asked to, select ‘Run’ 2. A black command/DOS prompt box will appear, extracting files and creating a folder labeled ‘ScanSnap’ on your desktop. Go into your ScanSnap folder and right click on the Setup.exe file then select ‘Run as Administator’. If the Administrator option is not available, simply double click on the Setup.exe to run it. Follow the on screen installation prompts.

Before rebooting look for the ScanSnap Manager Icon in the bottom right corner of your screen by the clock. If the icon is located, right click the icon, mouse over ‘Help’ and click on ‘Online update’ – then download and install updates.

If the icon is not found, please launch ScanSnap Manager from your Programs area, then take the above steps. After the online update, reboot.

After rebooting verify that your Anti-virus is still disabled and that the ScanSnap Manager icon is in your tray by the clock. Plug in your scanner and let it install.

If any addition ScanSnap Softwares are required such as ScanSnap Organizer or Cardminder, please fill out the following form in order to have these applications emailed to you for download. Been using the SnapScan 1300i since Defc 15.

It’s working great!!! Well – it worked great with my Win 7 laptop. Can’t get the install to work on the Win 10 laptop. It starts the install – then just stays at the “start up initializing” or whatever the first screen says.

It seems like it tried installing b/c the apps are now listed with all the other Apps. But when I try to run the software – I get “You do not have the authority for the installation folder. Make the selected folder writable.”. I’ve checked the site and what I’ve found to correct is to uninstall and reinstall. While the apps do show up listed with all the other Apps – they are not showing up under Apps/Programs in the Control Panel so I’ve got nothing to uninstall. Any ideas on how to fix?? I have been a Scansnap user for almost 8 years now.

After recently moving to Windows 10 I began experience the intermittent issues described here. I have performed all updates to both Windows and the Scansnap software, with no long-term fix. There is no apparent rhyme or reason as to the cause of the failure to scan (except for the cryptic “The specified destination (Image Saving Folder) is invalid” error message). The destination indicated in the Scansnap Folder Settings is legitimate (“C: Users myusername Desktop”). Sometimes it works, sometimes it doesn’t. You can try this: Fujitsu ScanSnap IX500, I loved it using it with Win 7, but now with Windows 10, and newest SnapScan Manager, I have issues with the SnapScan Manager each time Win 10 updates, and sometimes with other software updates.

Normally I do not like to use any of the fancy software that comes with this scanner. I just want to save.jpg images or PDF, and I want them to go direct to the folder I want to save them too. But after an update to Windows my settings for the folder seems to get all goofed up. Then when I try to save a PDF, I get this message: “The specified destination (Image saving folder) is invalid”.

I right-clicked my “SnapScan Manager”, picked “SnapScan Folder Settings”, under the Save tab I have the path to my folder correct, put a year in the File Name Format, which I will add more info to file name in the save window later, hit Apply button, then Save button. Push the button on my scanner to scan, then get that dreaded invalid window. Deleting and re-entering the app sometimes fixes the problem, but sometimes it does not help. Today though, after another Windows update a few days ago, I wanted to use the scanner and there is that dreaded invalid window again. The folder was correct as above.

But looked at all my settings and founld some changes. One I notice was on “left-click” “Profile” settings, my “Standard” option was not picked, instead the checkmark was to “My Folder”, so I checked that back to “Standard”. Tried to scan, but still got the dreaded invalid message. Then I hunted some more and “right-clicked” the “SnapScan Manager” and then picked “Scan Button Settings”, and under the “Save” tab the path on that went to a drive I have not used since last year???? So, I went back to look under “right-click” “SnapScan Manager” to compare/see if that was the same or not, “SnapScan Folder Settings”, and under the “Save” tab I confirmed there that the path to my folder I picked was still correct. Sooo, obviously there are two save folder options that are not the same in the SnapScan Manager! So, I went back to “right-clicked” the “SnapScan Manager” and then picked “Scan Button Settings”, and under the “Save” tab I changed that to the correct path to match the other section.

Then the scanner opened the correct folder to save too, with no invalid window. This is a strange problem, but when it happens, this seems to be working for me now. I have Windows 10 64-bit, with a ScanSnap S1100. I have a KVM that I use for my desktop and laptop. My ScanSnap is connected to a 4 port powered USB hub. It is a Vakoss and has been very reliable.

Because of switching through the KVM, I believe, I frequently lose connection to ScanSnap Manager. The last few days I was unable to reconnect until I did the following. This assumes that you had it working at some point. Exit ScanSnap Manager.

Use the Scan Snap Support Tool and Recover Scan Snap Connection. Disconnect ScanSnap Reconnect ScanSnap Driver should start loading.

In my case it continued to fail. When clicking Troubleshoot, it would go through the routine, tell me to reboot, but it would still say the driver was not loaded (“ScanSnap S1100 doesn’t have a driver – Not Fixed, Your PC needs to be restarted – Detected”). Go to Control Panel =>Devices and Printers I would see my ScanSnap in Unspecified section at the bottom. Navigate to the C: Windows SSDriver SSMini directory.

Right click on S1100-x64.inf and select “Install”. The driver should now be loaded. Had a devil of a time getting my Scan Snap S1500 to work under Windows 10.

In my case the solution is simple. Uninstall all the ScanSnap applications and REBOOT immediately THEN after login make sure to delete any PFU references found in your system. You will find PFU references in Programs Files (X86), in [users]your account AppData/Local and Roaming folders — Make sure that your S1500 Lid is closed in the down position. Change Your Account type to Local assuming you are using a Microsoft Account 3.

Restart your Computer and once logged in now install ScanSanp Manager V5.1L30 and following that install ScanSnap Manager Update Pack (V5.1L81) 4. REBOOT then login to your Local Account and wait for 3 minutes after which you can now Lift the Lid on your S1500. You should now see a notification that your S1500 is ready to scan. Close the Lid and now proceed to install the rest of your SnapSan applications you rely on. Test your S1500 to make sure all functions you rely on are working to your satisfaction. If all test pass NOW you can switch from your Local Account to your Microsoft Account 8. Once in your Microsoft Account Test again.

Hope this helps you. Since upgrading to Win 10, my iX500 and Scansnap manager has slowed so much it is unusable. I have scanned 100,000 documents on Win 7.

I have contacted Fujisu and carried out all of their recommendations (uninstall, reinstall manager, disc clean up,) all to no avail. I had scanned about 50 pages with win 10 with no problems, then it slowed down.

I now struggle to open manager, and I have to press the scan button(some times the light flashes once, sometimes 4 times) several times before it eventually feeds the pages through. Having read the comments below I have reinstalled the software using Win 7 compatibility mode, no success.

All Fujisu can suggest is a clean install of Win 10, I’m not sure that will solve the problem, and don’t want to go to all that effort without some guarantees. Anyone any ideas as to a solution. Daryl, did you ever get your iX500 working reliably under Windows 10?

I have researched to no end, and you are the only person I’ve found who is having the exact same problem as I am where the Scansnap works, but very slowly. When trying to left click on the Scansnap Manager to change a profile, it takes over 10 seconds for the menu to come up. It used to take 1 minute and 15 seconds, but it’s down to 10 seconds after trying all the suggestions in this thread (reinstalling, changing permissions, etc.). Likewise, it takes 10-15 seconds for the scan to start after pushing the button. Under Windows 7, the scan started immediately, and I didn’t have problems with the left and right click context menu taking forever to pop up on the Scansnap Manager.

Thanks for all the ideas in this thread. Been troubleshooting this for days, clean install of windows 10 and ix500 does not work. Driver has yellow question mark, and says code 28. I ran the program C: Program Files (x86) PFU ScanSnap Driver SsDrvRepair SsDrvRepair-x64.exe and it gave an error the operating environment was abnormal. Looking in the log file for this, it stuck on [10/27/15 21:18:45] FindCheckFile: GetFileAttributes[NOTEXIST] szFindFile = C: WINDOWS system32 drivers usbscan.sys [10/27/15 21:18:45] SsDrvRepair.exe: SsDrvPkg_Check CheckCondition=-7 I found the usbscan.sys file in C: Windows System32 DriverStore FileRepository sti.inf_amd64_1a1c37966f0bcaba and copied it into C: Windows System32 drivers, did a reboot and my scanner started working again!

Thanks for the tip. In my case, scansnap was connected to the scanner over wifi and I could scan if I initiated it from the PC, but pressing the button on the scanner resulted in it flashing a bit and then nothing. But turning off the firewall is not a great solution to a scanning problem.

I dug a bit deeper, and it turned out that my wifi was connected as a Public network, and by changing that to Private in windows network settings, it all worked with the firewall turned on. Which is a good thing, because disabling the firewall is not something you want to do unless you really know what you’re doing. My ScanSnap 1300 worked almost flawlessly under Windows 7, not so great under Windows 10 upgrade. Was a major headache for me. Uninstalling and installing numerous times. At one point, the software left me in a catch22, would not uninstall the upgrade until I uninstalled the original. I had to go back to my original CD.

Found a great tool, SSClean.exe. This allowed me to uninstall existing program.

Then I did an install from original disk, then the update. Worked the first time I lifted the lid of the scanner. After that though, No Worky. This was the only constant. I refused to have to reboot each time I wanted to scan something. After a week, and by chance, I looked at the Administrator privileges.

User privileges were limited. I edited the privileges to match Administrator but, still does not work correctly.

What I do now.Open the lid of the scanner, Right click on Scan Manager and click on Run As Administrator, scan the items and then have to exit the program. This is done each time I want to use the scanner. Better than rebooting. There must be an answer in here somewhere. Since the Windows 10 upgrade my S1500 hasn’t worked. The light comes on, shuts off after a few second and the ScanSnap Manager application shows it is not connected. I updated both ScanSnap Manager and Organizer after Fujitsu’s Compatibility Status announcement.

Still didn’t work. So I uninstalled, reinstalled and it still no luck. I contacted Fujitsu’s Technical support and was pleased to speak to someone in the USA who was very helpful. However, my scanner still wouldn’t work and they put me on with a Level 2 Tech. In Device Manager, right clicking the scanner and going to properties the “Device Status” window showed a “Code 28” error and something to the effect of “an interactive window is required”.

The Level 2 tech went to C: Windows System32 DriverStore FileRepository, right clicked the “s1500-x64.inf_amd64_ff7c3b” folder, clicked Properties, then the Security tab. He had to change the permission on the folder to allow everyone to access it. After that, he selected to reinstall the driver from the Device Manager window and my scanner now works. Hopefully this will help someone else! I to am going through the Specified Destination ( image saving folder) is invalid problem.

I have tried the saving to desktop. I have tried the permissions thing.

It still persists. I had my Friend our I.T. Zelda The Wind Waker German Isolationism. Guy at work have a go via remote and he got it to work all be it that between scan to organiser there was a couple of windows pop up that never did before. After he got off, the notification that there was an update came up so I installed it, then it went back to the same problem. I can`t work it out to get it back to where it was before the update being of very limited computer geekdom.

I will get my bud back on to see what can be done and when he does make some notes and gladly forward them back here. Hopefully though,there will be answers to this problem sooner. I didn’t read this post the first time around because I had not updated to Windows 10 at the time.

Then I updated and forgot that there might even be an issue. It took me a bit to get things going but I attributed that to not having had the Scansnap 1300 in use for a long time. Then I started on a photo scanning photo project (I’m visiting my sister for an extended time) and have scanned a couple thousand photos already with no big issues — and I just expect little issues with any tech item (I am kind of the klutzy tech type). So at this point, I am wondering if I even need to download the updated drivers? Since I’ve had none of even those little issues for the last thousand photos. But perhaps it updated automatically?

Now you have me wanting to get back to the scanning project just to check on that one. I fixed the “The specified destination (image saving folder) is invalid” problem by using file manager to change security on the save to folder. For some reason, Windows 10 must alter security on document folders. Right Click on the folder, Click on the Security tab, Select your user name or Administrators (if you are the administrator on your system), click Edit. In the edit window, select your user name or administrators (if you are the administrator on your system), click the full control box and Apply.

It will adjust all the permissions on the folder and any files inside the folder and subfolders. ScanSnap works properly after the proper (full control) permissions are granted.

Note: For the applications that are stated as “will be supported” in the following table, compatibility status for the OS will be informed after the middle of August 2015. (iX500) I suppose technically this is now after the middle of August but then so is 25th December so who knows when they’ll make drivers available for a lot of their machines.

I have an old S510 chugging along very well in my 2nd office (dining room) which isn’t going to be supported in Win10. I purchased my iX500 as a result of my positive experience with the S510 and wonder if Fujitsu are missing a trick by failing to support some of their older scanners as happy customers tend to buy from companies that support them I would have thought?

I have a ScanSnap ix500. It would fail to scan, so I went to uninstall the software and reinstall a new driver to be sure. I uninstalled, then reboot the machine as directed by the uninstall wizard. After the reboot, I went to install the new software and it said that the uninstall was still in progress and to reboot to complete. After doing this 3 times, (each time taking a further step to remove any trace of the program., i.e. Deleting the PFU files from program files, and as far as deleting all mentions of the software in the regedit.exe. Please assist if anyone has had and resolved this issue.

I can say I’ve been using the ScanSnap ix500 since i upgraded to WIn 10 and after a few small adjustments – some of which I may have had to make when initially installing on Win 8, it has been flawless. I am wondering for those who are having so much trouble, are you using it wired or wireless? I am wired and have not had any issues. I also did a clan install of Win 10. I am using the scan to ABBYY scannable pdf method in the scan button settings (and using only the scan button) and it is working well. I am happy to help anyone who might benefit from me checking on my settings, etc. Brooks, Yes, that’s the message I get.

However, by saving to the Desktop (only – no other destination seems to work) the scanner will scan. (Thanks to Bob discovering that) Automatically, Scansnap organiser kicks in, but any action invoked in that on my machine has zero effect and in fact the scan is deleted. The only way I have found to make it work is to close the organiser, decline the file deletion option and work using the Windows organiser to rename/move files. I think, but have not tried, deleting all the Scansnap software to see if I can bypass it, but as I have reached a state of being able to function again, I don’t want to risk it all. Just keeping my fingers crossed that Fujitsu produce something soon.

I have been very happy with their product until now. Hope that helps. In my case I can’t even get the iX500 scanner to make a basic scan. I’m connected by a USB3.0 cable but when I place a page in the scanner and press the scan button nothing happens at all apart from the blue light flashing on an off then staying on permanently again as if it was ready to scan. Usually, when you open up the iX500 scanner in Win 7 you get a notification at the bottom right saying the scanner is ready. This doesn’t appear in Win10.

I upgraded to Win10 Pro from Win 7 Ultimate. I haven’t tried re-installing the scanner software and have gone back to Win 7 using TrueImage 2015 to restore to before the upgrade so haven’t messed about with this much as I need a working scanner for work and this was too much effort to sort out midweek. I’ll wait until a proper driver appears.

Incidentally, this is the only thing that doesn’t work after the upgrade and I have three printers attached by cable or wireless so this made it even more disappointing as I fully expected Fujitsu to be on the ball with this seeing Win 10 has been in the wind for some time. Before upgrading to Win10 I backed up using Macrium Reflect Free, EaseUS Backup and Acronis TrueImage 2015 just in case. Possibly but easy to go back when something like this happens. I let the Win 10 update do it’s thing again and tried using the iX500 to make a scan. Same as before with the scanner looking like it was ready but pressing the scan button only got the blinking blue light again then nothing. This time I had a bit more time so decided to play about and asked the scanner to connect wirelessly.

It went through the wireless connection set up process and this time works perfectly. I can’t believe it was that easy and wonder why its taking Fujitsu so long to sort this out properly. I have the Fujitsu ScanSnap S1500.

A few weeks ago, I upgraded to Windows 10 on a brand new Pavillion computer. (I was using the ScanSnap on a Windows 7 machine from 2011, but the scanner worked great.) After a lot of monkey business with installing the scanner on my new computer (I couldn’t get it to scan wirelessly), finally, I got the scanner to scan. I have one PROBLEM: When the automatic updates for the ScanSnap appear on my computer screen, I am not able to download them. Box reads: ScanSnap Online Update (Not Responding). I have left it for hours, but online updates never respond.

I have installed and uninstalled the ScanSnap software SO MANY times; I do not want to have to do this again. Please advise. Bob, Many thanks for this.

I have made the Desktop the destination folder in settings and it works. However, Scansnap organiser automatically opens and offers the various choices. I have to close that down as none of them now work!

It then says do I want to delete the scanned document. The answer is “no”. It sits on the desktop and I can manually move it to wherever. It’s clunky and not very easy, but at least I can scan again. Let’s hope that Fujitsu realises this is an annoyance for its users and does something about it (promised by “mid-August which we are now past), before they move to something that actually works.

Thanks again for the workaround. I installed ScanSnap iX500 on a new hp desktop running Windows 10 64 bit.

At first, I experienced no problems. After a week, the Scan Manager would not run. I uninstalled and re-installed the Scan Manager software from the original installation CD. I downloaded and installed Fujitsu’s update software on 5/1/2016.

I rebooted and still the Manager will not run. I am using the scanner daily but every time I scan, an error message appears notifying me that the Scan Manager isn’t running.

I ignore the error message and continue my scanning project.